Orders

Orders

Frequently Asked Questions

I wish to cancel or modify my order?

In order to be able to ship orders as quickly as possible, it is no longer possible to modify or cancel it once you have received the order confirmation e-mail. Whether it is a change in size, colour or address, we will no longer be able to change it. Make sure that all your data is correct when finalizing your order. If you have made a mistake, you will have to send a return and place a new order, with the items you wanted to receive.

Tracking my order

As soon as your order is shipped and therefore delivered to the carrier, you will receive by e-mail a tracking number to check the progress of your delivery on the site of the chosen carrier. If you did not receive this e-mail, you can also find this tracking number in the "My Account" area on the site.

I received an item that I did not order

In order to solve any delivery problem as soon as possible, we invite you to contact our Customer Service by mentioning:

  • Your order number
  • Incorrect article reference
  • Reference of the expected article

Our customer service will contact you again to replace the incorrect item, within the limits of available stocks.

I validated my order but I did not receive a confirmation email

If you have placed an order but have not received the confirmation email, please check your spam or promotions in your mailbox first. If the email is not there, and you have not received your order confirmation email within 2 hours, please contact our Customer Service.

What if my order is late?

If your order is late, please check the delivery tracking first. You have normally received an e-mail with a link to track the progress of your delivery. If the delivery tracking does not help you, please contact our Customer Service. To ensure prompt processing of your request, please specify your order number when making the request.

I would like an invoice for my order

To obtain an invoice for your order, please contact our Customer Service after placing an order on the site. To ensure prompt processing, please provide the following information in detail when making your request:

  • Order number
  • Name of the entity
  • Address
  • VAT number

My order is paid but not yet shipped

After you have paid for your order, it may take up to 24 business hours for it to be shipped. This time may increase during sales periods.

Updating my addresses

To change your billing or delivery address, go to your My Account space. You will be able to modify all the data in your account.

I can't log in

If you are unable to log in to the site, try clicking on "Forgot  your password?". If you have not received an email to choose a new password, you probably do not yet have an account on noukies.com. Please create a new account.

How do I use my discount voucher?

To use your discount voucher, simply enter it in the shopping cart. If you get the error message "The voucher is not valid", it means that the voucher is not valid on the items in your shopping cart or that it cannot be combined with another ongoing promotion.

I forgot my password

If you are unable to log in to the site, try clicking on "Forgot  your password?". If you have not received an email to choose a new password, you probably do not yet have an account on noukies.com. Please create a new account.

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Size guide

Pyjamas Pyjamas 
Ready-to-wear Ready-to-wear 
Sleeping bags Sleeping bags 
Footwear Footwear 
Accessories Accessories 
Buoyancy swimsuit Buoyancy swimsuit 
Girls swimwear Girls swimwear 
Boys swimwear Boys swimwear 

Pyjamas

Pyjamas
Age 00m 0m 1m 3m 6m 9m 12m 18m 2y 3y 4y 5y 6y 7/8y
Size 46cm 50cm 56cm 62cm 68cm 74cm 80cm 86cm 92cm 98cm 104cm 110cm 116cm 122-128cm

Ready-to-wear

Ready-to-wear
Age 00m 0m 1m 3m 6m 9m 12m 18m 2y 3y 4y 5y 6y 7/8y
Size 46cm 50cm 56cm 62cm 68cm 74cm 80cm 86cm 92cm 98cm 104cm 110cm 116cm 122-128cm

Sleeping bags

Sleeping bags
Age 0/3m 1/6m 6/24m 24/36m
Size 50cm 70cm 90cm 110cm

Footwear

Footwear
Age 0/3m 3/6m 6/9m 9/12m 12/15m 15/18m 18/21m 21/23m 2y 2/3y 3y 3/4y 4y 4/5y 5y 5/6y 7/8y
Size 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32

Accessories

Accessories
Age 1/6m 9/12m 18/24m 3/4y 6/8y 10/12y O/S
Size T0
43cm
T1
46cm
T2
48cm
T3
51cm
T4
53cm
T5
54cm
One
size

Buoyancy swimsuit

Buoyancy swimsuit
Age 12m 2y 3y 4y 5y
Weight 11Kg 12Kg 14Kg 16Kg 18Kg

Girls swimwear

Girls swimwear
Age 3/6m 9/12m 18/24m 2y 3y 4y 6y 8y 10y 12y
Size 62/68cm 74/80cm 86/92cm 92cm 98cm 104cm 116cm 128cm 140cm 152cm

Boys swimwear

Boys swimwear
Age 3/6m 9/12m 18/24m 2y 3y 4y 6y 8y 10y 12y
Size 62/68cm 74/80cm 86/92cm 92cm 98cm 104cm 116cm 128cm 140cm 152cm