Delivery, Return & Payment

Shipping

Free Delivery

When you spend €60 or more, delivery (to a pick-up point or at home) is free (except for furniture), for deliveries to the following countries: Belgium, France, Luxembourg, the Netherlands, Spain and Germany.

Free delivery to pick-up points is only available for Belgium, France, Luxembourg and Spain.

Delivery times

We guarantee that all orders will be processed, prepared and passed to carriers within the two working days following the date the order was placed. The shipping time should be calculated from the date that the order is passed to the carrier and will vary depending on the carrier selected and the country of delivery.

  • Mondial Relay: Delivery from 1 to 5 working days. 
  • DPD, GLS and UPS: Delivery from 1 to 5 working days.

For Belgium and France, the parcel will be delivered within 5 working days following validation of the order. This time may be shorter in normal periods and longer during sales and around Christmas and New Year.



Return

Be 100% happy with your order. Or send it back to us!

If you wish to return or exchange one or several items after purchase, you can do so within 30 days following the delivery of the order. You can:

  1. Exchange your products free of charge in a Noukie’s store
  2. Return the items free of charge via Mondial Relay (Free Return campaign)
  3. Return your products at your own expense via transporter 
     

1.  Free exchange in a Noukie’s Store

  • Click here to see the list of Noukie’s stores.
  • You must return the item unworn, unwashed, with its labels, in its original packaging
  • Don't forget to bring the delivery note that you received in the delivery of the package. Without the proof of purchase, we do not accept the exchange or return.
  • Reimbursements are not possible in our stores.

2. Free Return campaign (via Mondial Relay)

Noukie's offers you free return shipping costs for all your purchases made on Noukies.com from 7/9/2020 to 8/9/2020 and delivered in Belgium, France or Luxembourg, during a period of 30 days after receipt of your order.

Here's how you can benefit from your free return:

  1. Prepare your return package. Place the item(s) purchased on Noukies.com from 7/9/2020 to 8/9/2020, that you wish to return, together with the delivery receipt, in a parcel. Stamp your return package with the Mondial Relay label provided in the shipping package. The return shipment is paid for by Noukie's.
  2. Drop off your package at a Mondial Relay pick-up point near you. You can find the Mondial Relay relay pick-up points here.
  3. Once your package is returned to us, we will process it as soon as possible. You will then be refunded and notified by e-mail. If you have any questions regarding this Free Return campaign, our Customer Happiness will be happy to help you out at https://www.noukies.com/en/contacts/.

Conditions Free Return campaign:

This campaign only applies to purchases made on Noukies.com between 7/9/2020 and 8/9/2020 and delivered in Belgium, France or the Grand Duchy of Luxembourg.

The period of validity of the Free Return campaign runs for 30 days from the date of receipt of your order. In order to benefit from the refund of your returned items and from the Free Return campaign:

- Returned items must be the same as those shown on your order form (same reference, same size, same color, same model).

- Returned items must have been unworn, unwashed, must also contain their labels, and must be placed in their original packaging.

The Free Return campaign can be cumulated with the Free Backpack campaign from 70€ of purchases. For any order over 70€ and returned in its entirety, with the exception of the Free Backpack, Noukie's reserves the right to invoice the customer for the price of the Backpack, including VAT.

3.  Return at your own expense via a transporter (not covered by the conditions of the Free Return action)

In order to return your products:

  1. Repack the items that you wish to return (unworn, unwashed, with their labels, in their original packaging), and address the parcel to: Noukies SA/NV, 21 Avenue Zénobe Gramme, 1480 Saintes, BELGIUM. Do not forget to ad the delivery note in the package! If the delivery note is not in the package, the return will take a longer time to be settled.
  2. Post the parcel with the transporter of your choice. The return fee is at your cost. 
  3. Once Noukie’s has received your parcel, you will be notified and refunded for the amount you paid for the returned items.


Payment

Your online payment is fully secured via SSL encryption through the Ingenico platform. No payment information is retained on our computer system. To find out more about SSL encryption on the Ingenico platform, click here.

The payment methods accepted at check-out are:

                       

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Size guide

Pyjamas Pyjamas 
Ready-to-wear Ready-to-wear 
Sleeping bags Sleeping bags 
Footwear Footwear 
Accessories Accessories 
Buoyancy swimsuit Buoyancy swimsuit 
Girls swimwear Girls swimwear 
Boys swimwear Boys swimwear 

Pyjamas

Pyjamas
Age 00m 0m 1m 3m 6m 9m 12m 18m 2y 3y 4y 5y 6y 7/8y
Size 46cm 50cm 56cm 62cm 68cm 74cm 80cm 86cm 92cm 98cm 104cm 110cm 116cm 122-128cm

Ready-to-wear

Ready-to-wear
Age 00m 0m 1m 3m 6m 9m 12m 18m 2y 3y 4y 5y 6y 7/8y
Size 46cm 50cm 56cm 62cm 68cm 74cm 80cm 86cm 92cm 98cm 104cm 110cm 116cm 122-128cm

Sleeping bags

Sleeping bags
Age 0/3m 1/6m 6/24m 24/36m
Size 50cm 70cm 90cm 110cm

Footwear

Footwear
Age 0/3m 3/6m 6/9m 9/12m 12/15m 15/18m 18/21m 21/23m 2y 2/3y 3y 3/4y 4y 4/5y 5y 5/6y 7/8y
Size 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32

Accessories

Accessories
Age 1/6m 9/12m 18/24m 3/4y 6/8y 10/12y O/S
Size T0
43cm
T1
46cm
T2
48cm
T3
51cm
T4
53cm
T5
54cm
One
size

Buoyancy swimsuit

Buoyancy swimsuit
Age 12m 2y 3y 4y 5y
Weight 11Kg 12Kg 14Kg 16Kg 18Kg

Girls swimwear

Girls swimwear
Age 3/6m 9/12m 18/24m 2y 3y 4y 6y 8y 10y 12y
Size 62/68cm 74/80cm 86/92cm 92cm 98cm 104cm 116cm 128cm 140cm 152cm

Boys swimwear

Boys swimwear
Age 3/6m 9/12m 18/24m 2y 3y 4y 6y 8y 10y 12y
Size 62/68cm 74/80cm 86/92cm 92cm 98cm 104cm 116cm 128cm 140cm 152cm