Delivery, Return & Payment

Shipping

Free Delivery

When you spend €60 or more, delivery (to a pick-up point or at home) is free (except for furniture), for deliveries to the following countries: Belgium, France, Luxembourg, the Netherlands, Spain and Germany.

Free delivery to pick-up points is only available for Belgium, France, Luxembourg and Spain.

Delivery times

We guarantee that all orders will be processed, prepared and passed to carriers within the two working days following the date the order was placed. The shipping time should be calculated from the date that the order is passed to the carrier and will vary depending on the carrier selected and the country of delivery.

  • Mondial Relay: Delivery from 1 to 5 working days. 
  • DPD, GLS and UPS: Delivery from 1 to 5 working days.

For Belgium and France, the parcel will be delivered within 5 working days following validation of the order. This time may be shorter in normal periods and longer during sales and around Christmas and New Year.



Return

Be 100% happy with your order. Or send it back to us!

If you wish to return or exchange one or several items after purchase, you can do so within 30 days following the delivery of the order. You can:

  1. Exchange your products free of charge in a Noukie’s store
  2. NEW! Return your items for free, for all orders placed after 6/10/2020.
  3. Return your products at your own expense for all other orders.
     

1. Free exchange in a Noukie’s Store

  • Click here to see the list of Noukie’s stores.
  • You must return the item unworn, unwashed, with its labels, in its original packaging
  • Don't forget to bring the delivery note that you received in the delivery of the package. Without the proof of purchase, we do not accept the exchange or return.
  • Reimbursements are not possible in our stores.

 

2. NEW ! Return your items for free from your account on Noukies.com

An item is too big or too small? Other reasons to return your order? Send it back to us for free from your account on Noukies.com.

Noukie’s offers you free returns for all your purchases made on Noukies.com from October 6th 2020 and delivered in Belgium, France or Luxembourg, during a period of 30 days after receipt of your order.

You’d like to return an item for free? It’s that simple. Follow these 3 steps:

Step 1 - Download your free return label from your client account on Noukies.com

  • Go to your account on Noukies.com
  • In the "Dashboard", under the list of your Latest orders, select View All.
  • The order including the item(s) you wish to return must have the status Transmitted to the carrier. Click on the icon to view your order (on the right of the order status).
  • Then, on the order page, click on Shipping and scroll down to the Free Returns box.
  • Click on Generate Label, and then click on Download free return label.
  • Save and print out the label.

Step 2 - Prepare your return package.

  • Place the item(s) purchased on Noukies.com that you wish to return, together with the delivery receipt, in a parcel. Beware, returned items must be eligible to the following conditions.
  • Stamp your return package with the Mondial Relay label that you just printed. The return shipment is paid for you by Noukie’s.

Step 3 - Drop your package off at a Mondial Relay pick-up point near you. You can find the Mondial Relay relay pick-up points here.

Once your package is returned to us, we will process it as soon as possible.

You will then be refunded and notified by e-mail. If you have any questions regarding the free returns, our Customer Happiness will be happy to help you out. Contact us : https://www.noukies.com/en/contacts/

Conditions for free return for purchases on Noukies.com:

  • Free returns are available for all clients (Prime and Club) who place an order on Noukies.
  • Orders must be delivered in Belgium, France and Luxembourg.
  • Items bought on Noukies.com can be return for free up to 30 days after delivery.
  • Return label is to be downloaded and printed by the client on the client’s personnal account on Noukies.com. Access to download of the free return label is restricted to 30 days (+ extra days for delivery) and to the total amount of items bought per order.
  • To benefit from free return, return parcel must include the returned item(s) and the delivery receipt. It must be dropped off at a Mondial Relay pick-up point of client’s choice (in France, Belgium or Luxembourg). Items are returned to Noukie’s headquarters address that is already mentionned on the label (Noukies SA/NV Avenue Zénobe Gramme 21, BE-1480 Saintes, Belgium).
  • Returned items must be the same as those shown on your order form (same reference, same size, same color, same model).
  • All items bought on Noukies.com are eligible to free returns (else otherwise stated), except for furnitures, carpets and personalized soft toys. If you still need to return a furniture, please first send your request to our Customer Happiness who will be happy to help you out : https://www.noukies.com/en/contacts/
  • Returned items must have been unworn, unwashed, must also contain their labels, and must be placed in their original packaging.
  • Free returns can be cumulated with any possible commercial action of the site (unless otherwise stated).

A word from Noukie’s:

Respect for the environment is an important value at Noukie's, one we want to share with you. Offering free returns for web purchases is part of our desire to endlessly improve our service.

How can we combine Free Returns and Respect for the Environment?

We work tirelessly to give you as much information as possible about items, sizes, multiple product features, colors, and much more. We hope this information helps you select the product that's right for you or the one you're so excited about! 

We are always here to help you with your shopping!

If you are hesitating between two sizes for example, you can consult the size guide available on the item page. If you have a doubt about a color or a specific characteristic of an article, contact our Customer Happiness, who will guide you in your purchase: https://www.noukies.com/fr/contacts/

We do our best to make sure you’re satisfied with your order, and don’t have to return it.

Of course, it is always possible to buy a size too big, too small, or have different expectations. That's why we offer you the return costs for free!

3. Return at your own expense via a transporter (not covered by the conditions of the Free Return action)

In order to return your products:

  1. Repack the items that you wish to return (unworn, unwashed, with their labels, in their original packaging), and address the parcel to: Noukies SA/NV, 21 Avenue Zénobe Gramme, 1480 Saintes, BELGIUM. Do not forget to ad the delivery note in the package! If the delivery note is not in the package, the return will take a longer time to be settled.
  2. Post the parcel with the transporter of your choice. The return fee is at your cost. 
  3. Once Noukie’s has received your parcel, you will be notified and refunded for the amount you paid for the returned items.


Payment

Your online payment is fully secured via SSL encryption through the Ingenico platform. No payment information is retained on our computer system. To find out more about SSL encryption on the Ingenico platform, click here.

The payment methods accepted at check-out are: